BioWare issues apology over ‘rocky’ Anthem demo launch – address infinite load glitch
BioWare has issued a statement apologising for the ‘rocky’ launch of Anthem’s VIP demo, outlining problems they’re looking to address.
The VIP demo went live on Friday (25 January) on PC, PlayStation 4 and Xbox One for those who pre-ordered the game, with players documenting problems such as logging-in issues, infinite load screens when moving between in-game areas, and struggles with maintaining a stable frame-rate.
BioWare’s head of live service Chad Robertson has since apologised for the issues in a blog post, denying they stemmed from a lack of preparation when it comes to server capacity.
In the post, Chad wrote: ‘Yesterday was rocky. The first day of our VIP demo weekend did not go exactly as we planned, and I want to share what happened.
‘We’ve been testing the entire game and platform for several months, but there were a few things we missed; real-world play frequently leads to unexpected issues. Before I share details on this and what we’re still facing, I want to dispel one comment we’ve seen: that we under-planned for server capacity.
‘To ensure stability, we intended to manage our servers to match the player population as it grew. Overall, we had excess capacity prepared for population increases, and continue to do so. That said, what’s important is that all parts of the game work as designed to meet players’ needs, and that did not happen in the opening hours.’
The post then outlines three issues they are addressing, including platform connections, entitlements which blocked certain players from accessing the demo, and infinite loads which they claim mostly happens when transitioning from Fort Tarsis to an expedition.
While BioWare are working on fixes to the infinite loads issue, they stated it may not be rectified over the demo weekend, adding: ‘I want to be upfront that this is a difficult one, and something we may not resolve during this weekend – many players are not seeing this issue and the last thing we want to do is destabilize the experience for everyone’.
The developer has, however, given a reward for anyone who’s played the VIP demo, promising a new vinyl at launch.
‘We appreciate everyone’s patience and sincerely apologise for those who have had issues getting into the game,’ the post continued. ‘As a token of appreciation for your enthusiasm and any issues you encountered, we’re giving everyone who participated in the VIP demo weekend an additional new vinyl at launch.’
They also promised ‘cool news’ regarding plans after the game’s launch in February in the near future.
While it is frustrating to encounter issues, especially after already planting money to pre-order the game, it’s not uncommon on day one with online games of this scale. We’ll just have to hope these issues can be rectified for the game’s launch on 22 February.
In the meantime, you can check out our hands-on impressions with the game here.